Cutting Edge, Web-Based
Concierge and Customer Service Software
+
Unmatched Training
and System Support
=
A license to drive customer
service to new heights
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Here's your invitation to license
our cutting edge Concierge Plus
SoftwareTM (CPS) and provide your
concierge and guest service staff
with a powerful tool that will
ensure greater efficiency and higher
customer service levels.
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We Make Every Employee A ConciergeTM
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About Us
Thank you for visiting The Hotel Concierge Web site.
The Hotel Concierge develops and licenses concierge and customer service software
that compliments what property management systems do. We offer both standardized
and customized software solutions for service-focused companies.
We license our Web-based, password-accessed Concierge Plus SoftwareTM
(CPS) to hotels, resorts, residential properties, office buildings, performing arts centers and other
service-focused clients.
CPS is a centralized communications portal that combines the features of a
customized electronic concierge rolodex with other service enhancing features that
elevate guest service and allow every employee to perform like a concierge.
The Management
With over 40 years of hotel and technology experience
collectively, our principals have held high profile positions from Concierge Manager to
Area Director of Operations in some of the finest hotel companies in the world such as:
Helmsley, Hilton, Le Meridien, Nikko, Omni, Sheraton and Wyndham.
As a result, we are well prepared to respond to the needs of all of our stakeholders
with precision and focus.
Integrity
We value our name and reputation and do our utmost
to protect them. Therefore our stakeholders can be assured that we will always maintain
the highest degree of integrity.
Mission Statement
The Hotel Concierge will be the premiere developer and provider of
standardized and custom concierge and customer service software for hotels,
luxury residential properties, office buildings, performing arts centers
and other service-focused clients. We are committed to enriching the lives of
our customers, employees, investors and suppliers.
Testimonials
"Being an island resort, there is so much information that has to be disseminated to
staff members and The Hotel Concierge provides a vehicle to do that very
effectively. We are now able to update hotel and island
information immediately so that our employees can provide our guests with
the most current and accurate information in real time."
Elliott Manning, Hotel Manager
Wyndham Sugar Bay Resort, St. Thomas, Virgin Islands
"The Hotel Concierge helped us improve our guest package handling procedures by automating
the process so that every employee has the ability to check on the status of a
guest's package right from their computer."
Kevin Kobishop, General Manager
Sheraton Atlanta Hotel
"The Hotel Concierge has enabled us to implement a key Marriott customer
service initiative seamlessly and efficiently. Our staff has
embraced the software and found it to be very user friendly."
Robert Woolridge, General Manager
Marriott Perimeter Atlanta
"Metropolis was one of the first true luxury condominium properties in Midtown and the
homeowners were very demanding so we felt we needed a system that would help us
exceed their expectations and The Hotel Concierge has provided that tool."
Matthew Peterson, Founder
Concierge Innovations
at The Metropolis Atlanta Midtown
Concierge Plus SoftwareTM (CPS)
Why provide ordinary service when you can provide exceptional service?
Concierge Plus SoftwareTM (CPS) is
a versatile Web based concierge and customer service software that serves as a
centralized communications portal that combines the features of a customized
electronic concierge rolodex with other service enhancing features. CPS
features a comprehensive property fact sheet and a guest log that allows the
hotel to record, track and follow up on guest requests and keep a history of
their dining and entertainment preferences. In addition, CPS has a guest package
tracking, lost & found and transportation module, a hot link feature with
enhanced search capability and much more. CPS is a stand alone software
that requires no additional software or hardware so there are no IT costs for the client. And in
today’s business environment when clients are nickel and dimed for even the
smallest software upgrades, our clients never pay for system upgrades and
enhancements. They're FREE.
Hotel communication can be a
challenge but Concierge Plus SoftwareTM (CPS) alleviates that problem by
aggregating all relevant information into the centralized portal. As a
result, customized information about the property, meeting rooms,
restaurants, bars and recreational facilities is located in one place that
all employees can access in real time.
But Concierge Plus SoftwareTM (CPS) not only provides service solutions. We
also provide labor savings solutions. Using CPS, properties can allow new
employees to access the portal remotely to learn valuable property and area
information prior to actually starting the new job. This “advance
training” method can save properties significant payroll training dollars.
CPS is ideal for companies with multiple properties or that operate different
brands because it allows those companies to run its customer service software
on a single integrated technology platform by region.
Training
When you license our Concierge Plus SoftwareTM (CPS), your staff
will receive a full day of training with one of our certified trainers. You will also have access
to ongoing training either in person or online.
Service and Support
Our cutting edge technology is complimented by our unmatched
service and support 24 hours a day. Our team is available to serve your staff and is happy to
answer any questions they have. We like to think of ourselves as extensions of your staff so
we are committed to identifying ways that our software can assist our clients' overall operation.
Features and Benefits
| System Features |
Customer Benefits |
| Stand alone system |
No hardware or software installation required and no IT costs. |
| Real time updates |
Most current information available to the hotel staff and guests. |
| Customized Rolodex |
Enhances employee knowledge and makes every employee a concierge. |
| Hyperlink capability with enhanced search capability |
Gives hotel employees and guests access to the most current
information in real time and improves efficiency by allowing targeted search for up to 6 specific
pages within a web site. |
| Special alerts |
Identifies outstanding guest requests and ensures they receive
timely follow up. |
| Guest package tracking |
Allows every employee to identify the location of a guest package
and handle requests effectively. |
| Lost and Found management |
Allows hotel to efficiently manage the lost and found process by
maintaining detailed information for all lost & found items and claims while matching found items
with lost item inquiries and vice versa. |
| Transportation Management |
Allows the property to efficiently manage
guest transportation needs.
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| Vendor tracker |
Allows the hotel to quantify the volume of business
it is sending to off-site restaurants, venues, bars, etc. for paid advertising
opportunities. |
| Guest Request Log |
Enables the hotel to record and follow up on
guest requests. |
| Customized guest itinerary |
Allows the hotel to provide the guest with a professional
presentation format confirmation of their requests. |
| Auto e-mail feature |
Allows employees to save time by automatically e-mailing
the guest a confirmation of their request directly from the guest request log screen. |
| Multi-user access |
Allows every employee to check on the status of a
guest request. |
| Customer facing capability |
Allows the guest to view the customized hotel rolodex
for dining, shopping, sightseeing, etc. and creates a revenue opportunity for the
property to charge companies to be listed in the rolodex. |
| Online guest confirmation access |
Allows the guest to check on the status of their
request online. |
| Online guest comment card |
Enables guests to provide online feedback about their
experience. |
| Encrypted credit card passwords |
Protects against credit card fraud. |
| 24 hour system support |
Ensures minimal downtime. |
| Fully scalable |
New hotels can be added on a fully integrated platform. |
| Call center technology backbone |
Allows the client to create a regional and/or national
concierge call center, which could provide a value added benefit to your guest loyalty program. |
| Password accessed security levels |
Ensures only authorized users are allowed access to the system. |
| Multi-page detailed property fact sheet |
Provides a training tool and ensures guests receive
accurate and consistent information; also offsets the negative effect of employee
turnover by preserving valuable information and not allowing it to leave with the
departing employee. |
| No Charge for software updates and enhancements |
Client costs are capped but you still receive the most
current version of the software and all new features Absolutely Free for a limited
time only. |
Mobile Concierge ServiceTM (MCS)
Please contact us for more information.
The Hotel Concierge recognizes that consumers are more pressed for time than ever before
so we are developing a product that is sure to be a big hit with consumers on the go.
Our Contact Information
Address:
The Hotel Concierge, LLC
2625 Piedmont Road, Suite 56-488
Atlanta, Georgia 30324
Telephone:
404-842-1562
Fax:
404-841-1103
E-Mail:
info@thehotelconcierge.net
On the Web:
www.thehotelconcierge.net
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