About Us

Thank you for visiting The Hotel Concierge Web site.

The Hotel Concierge develops and licenses concierge and customer service software that compliments what property management systems do.  We offer both standardized and customized software solutions for service-focused companies.

We license our Web-based, password-accessed Concierge Plus Software^TM (CPS) to hotels, resorts, residential properties, office buildings, performing arts centers and other service-focused clients.

CPS is a centralized communications portal that combines the features of a customized electronic concierge rolodex with other service enhancing features that elevate guest service and allow every employee to perform like a concierge.

The Management

With over 40 years of hotel and technology experience collectively, our principals have held high profile positions from Concierge Manager to Area Director of Operations in some of the finest hotel companies in the world such as: Helmsley, Hilton, Le Meridien, Nikko, Omni, Sheraton and Wyndham.    As a result, we are well prepared to respond to the needs of all of our stakeholders with precision and focus.

Integrity

We value our name and reputation and do our utmost to protect them.  Therefore our stakeholders can be assured that we will always maintain the highest degree of integrity.

Mission Statement

The Hotel Concierge will be the premiere developer and provider of standardized and custom concierge and customer service software for hotels, luxury residential properties, office buildings, performing arts centers and other service-focused clients.  We are committed to enriching the lives of our customers, employees, investors and suppliers.

Testimonials

"Being an island resort, there is so much information that has to be disseminated to staff members and The Hotel Concierge provides a vehicle to do that very effectively.   We are now able to update hotel and island information immediately so that our employees can provide our guests with the most current and accurate information in real time."

Elliott Manning, Hotel Manager
Wyndham Sugar Bay Resort, St. Thomas, Virgin Islands

"The Hotel Concierge helped us improve our guest package handling procedures by automating the process so that every employee has the ability to check on the status of a guest's package right from their computer."

Kevin Kobishop, General Manager
Sheraton Atlanta Hotel

"The Hotel Concierge has enabled us to implement a key Marriott customer service initiative seamlessly and efficiently.  Our staff has embraced the software and found it to be very user friendly."

Robert Woolridge, General Manager
Marriott Perimeter Atlanta

"Using Concierge Plus^TM, we are better able to track and follow up on our guest requests, which has helped to increase our guest service scores."

Gene Calloway, General Manager
Holiday Inn Columbus City Center Columbus, Ohio

"Metropolis was one of the first true luxury condominium properties in Midtown and the homeowners were very demanding so we felt we needed a system that would help us exceed their expectations and The Hotel Concierge has provided that tool."

Matthew Peterson, Founder
Concierge Innovations at The Metropolis Atlanta Midtown

Concierge Plus Software^TM (CPS)

Why provide ordinary service when you can provide exceptional service?

Concierge Plus Software^TM (CPS) is a versatile Web based concierge and customer service software that serves as a centralized communications portal that combines the features of a customized electronic concierge rolodex with other service enhancing features.  CPS features a comprehensive property fact sheet and a guest log that allows the hotel to record, track and follow up on guest requests and keep a history of their dining and entertainment preferences.  In addition, CPS has a guest package tracking, lost & found and transportation module, a hot link feature with enhanced search capability and much more.  CPS is a stand alone software that requires no additional software or hardware so there are no IT costs for the client.  And in today’s business environment when clients are nickel and dimed for even the smallest software upgrades, our clients never pay for system upgrades and enhancements.  They're FREE.

Hotel communication can be a challenge but Concierge Plus Software^TM (CPS) alleviates that problem by aggregating all relevant information into the centralized portal.  As a result, customized information about the property, meeting rooms, restaurants, bars and recreational facilities is located in one place that all employees can access in real time.

But Concierge Plus Software^TM (CPS) not only provides service solutions.  We also provide labor savings solutions.  Using CPS, properties can allow new employees to access the portal remotely to learn valuable property and area information prior to actually starting the new job.  This “advance training” method can save properties significant payroll training dollars.

CPS is ideal for companies with multiple properties or that operate different brands because it allows those companies to run its customer service software on a single integrated technology platform by region.

Training

When you license our Concierge Plus Software^TM (CPS), your staff will receive a full day of training with one of our certified trainers.  You will also have access to ongoing training either in person or online.

Service and Support

Our cutting edge technology is complimented by our unmatched service and support 24 hours a day.  Our team is available to serve your staff and is happy to answer any questions they have.  We like to think of ourselves as extensions of your staff so we are committed to identifying ways that our software can assist our clients' overall operation.

Features and Benefits
 

System Features	Customer Benefits
Stand alone system	No hardware or software installation required and no IT costs.
Real time updates	Most current information available to the hotel staff and guests.
Customized Rolodex	Enhances employee knowledge and makes every employee a concierge.
Hyperlink capability with enhanced search capability	Gives hotel employees and guests access to the most current information in real time and improves efficiency by allowing targeted search for up to 6 specific pages within a web site.
Special alerts	Identifies outstanding guest requests and ensures they receive timely follow up.
Guest package tracking	Allows every employee to identify the location of a guest package and handle requests effectively.
Lost and Found management	Allows hotel to efficiently manage the lost and found process by maintaining detailed information for all lost & found items and claims while matching found items with lost item inquiries and vice versa.
Transportation Management	Allows the property to efficiently manage guest transportation needs.
Vendor tracker	Allows the hotel to quantify the volume of business it is sending to off-site restaurants, venues, bars, etc.  for paid advertising opportunities.
Guest Request Log	Enables the hotel to record and follow up on guest requests.
Customized guest itinerary	Allows the hotel to provide the guest with a professional presentation format confirmation of their requests.
Auto e-mail feature	Allows employees to save time by automatically e-mailing the guest a confirmation of their request directly from the guest request log screen.
Multi-user access	Allows every employee to check on the status of a guest request.
Customer facing capability	Allows the guest to view the customized hotel rolodex for dining, shopping, sightseeing, etc.  and creates a revenue opportunity for the property to charge companies to be listed in the rolodex.
Online guest confirmation access	Allows the guest to check on the status of their request online.
Online guest comment card	Enables guests to provide online feedback about their experience.
Encrypted credit card passwords	Protects against credit card fraud.
24 hour system support	Ensures minimal downtime.
Fully scalable	New hotels can be added on a fully integrated platform.
Call center technology backbone	Allows the client to create a regional and/or national concierge call center, which could provide a value added benefit to your guest loyalty program.
Password accessed security levels	Ensures only authorized users are allowed access to the system.
Multi-page detailed property fact sheet	Provides a training tool and ensures guests receive accurate and consistent information; also offsets the negative effect of employee turnover by preserving valuable information and not allowing it to leave with the departing employee.
No Charge for software updates and enhancements	Client costs are capped but you still receive the most current version of the software and all new features Absolutely Free for a limited time only.

Mobile Concierge Service^TM (MCS)

Please contact us for more information.

The Hotel Concierge recognizes that consumers are more pressed for time than ever before so we are developing a product that is sure to be a big hit with consumers on the go.

Our Contact Information

Address:
The Hotel Concierge, LLC
2625 Piedmont Road, Suite 56-488
Atlanta, Georgia 30324

Telephone:
404-842-1562

Fax:
404-841-1103

E-Mail:
info@thehotelconcierge.net

On the Web:
www.thehotelconcierge.net